Important Info about Angie's List
Successful Initial Contact With Our Company:
Email, to OUR email address, is the best way to reach us!
Before I get into that further, let me explain why we have a Devil Head on our website. Because, I know, it doesn't look very inviting.
For some years now, Angie's List has had a Message Center feature where its members could send a message to service providers.
And even if they start sending service providers notifications of messages waiting, the company will still have to log in each time they want to communicate with a customer. This is time consuming and only serves to up the traffic count and ranking of the Angie's List website.
Angie's List had a big "Message Center" button on our profile page and we asked that it be removed since it was leading people to think that was the best way to contact us.
PLEASE do NOT use this to contact us at any time.
There are hundreds of websites out there that provide reviews or lists of service providers to the public. If they all had their own button or feature to contact a service provder THROUGH their system, like Angie's List does, then there is no way we could check all of them daily to be sure we aren't missing any messages or opportunities to connect with our potential customers. When searching for companies on "list" sites, just look for the company's direct phone number and email address to be listed.
A perfect example of how the Angie's List system could easily have a glitch that could hinder your contact with us is this: The next time I logged in to their site after we won the 2014 Super Service Award a screen came up that said I needed to click two (2) boxes to "accept" the award. So I clicked them. Then a screen came up that said I needed to update our licensing info before the award would be "accepted", so I clicked on that button to update the info. And I found, as I knew I would, that it was already up to date and 100% complete. Well, after 3-4 times of getting the "Accept your Award" screen upon log-in I was on the phone with an Angie's List rep who was wondering why I had never "accepted" the award. I told him that I had, in fact, accepted it 3 or 4 times and he said, "Hmm. It's not showing that you have."
People just want to look at pictures.
We don't know how to explain how you should contact us in "picture form" to be sure the message is received. All we knew to do is put something similar to the Angie's List "Review Badge" graphic on the right hand side of every page of this, our, website (so you'd read this article), mention it in the first sentence of our Business Description on our Angie's List profile, and mention it on our facebook page every chance we get.
If you found us on some site like Angie's List and sent a message via their system and you never heard back from us, we are truly sorry. Hopefully, before you leave us a bad review somewhere for never contacting you, you will have found one of the MANY places we have explained the proper way to get in touch with us and hopefully you will re-think your decision to blame something on us that is out of our control.
And to clear up any further confusion:
There will be more "things" like this in the future as companies like Angie's List try to figure out how to market their own services. We can't even begin to imagine where all this could go. But just because a company or website has a 'feature' that they are telling you will help you or make your life easier doesn't mean you have to fall for it. Just know this: There will NEVER be an easier or faster way to contact a service provider than by simply contacting them directly.
So, again, for us that's firstname.lastname@example.org.
Now, if you'd like to see our review of Angie's List (and other services like theirs)
I'll just say this: We LOVE Angie's List MEMBERS.